This concept relates to genuinely comprehending and feeling a client’s pain locations. It’s the capacity to put yourself in your clients’ shoes and see things from their point of view. One factor that contributes to customer service failures is a lack of empathy.
Being empathic and being subservient to your consumers are two very different things. It does not imply that you agree with everything your customer says. Simply, it indicates you get what they are attempting to communicate as well as the facts.
This is a crucial skill for support agents to possess. It’s because they deal with a variety of clientele on a daily basis and help them resolve their problems.